Long Term Care Ombudsman

A Long-Term Care Ombudsman is a specially trained advocate who seeks to resolve complaints on behalf of the residents in long-term care facilities, including assisted living, adult foster care and skilled nursing facilities. Ombudsman have the authority to receive, investigate, and assist in resolving complaints on behalf of residents through federal and state law. The Ombudsman program offers a free and confidential way for residents to voice their concerns and have their complaints addressed. They make routine visits to facilities to talk with residents about their rights and concerns, monitor the conditions in facilities, and identify problem areas and advocate for change.

The Area Agency on Aging administers and operates the Long-Term Care Ombudsman Program for La Paz, Mohave and Yuma Counties. Two Ombudsmen staff members along with trained and certified Ombudsman Volunteers work to address residents rights, quality of care and quality of life of residents in long term care facilities.

Ombudsmen are knowledgeable on community resources and assist residents in coordinating efforts with other agencies and service providers to obtain other needed services. Ombudsmen also provide trainings to residents, family, facility staff and the community on the rights of residents in long-term care.